Return & Refund Policy

Last updated: [Insert Date]

1. Our Return Promise

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a return within the return window set for your order.

2. Return Window

You have [Insert number, e.g., 30] days from the date you receive your item to request a return. The return window starts on the delivery date shown on your tracking information.

If your delivery date is not available, the window starts on the fulfilment date, with a small buffer to allow for transit time.

3. Eligibility for Returns

To be eligible for a return, the item must be:

• Unused, unworn, and in the same condition that you received it;

• In its original packaging with all tags and accessories attached;

• Not marked as a final sale item (final sale items are not returnable).

Non‑returnable items include: [List exclusions, e.g., perishable goods, custom/personalised products, digital downloads, gift cards, or items marked final sale].

4. How to Request a Return

You can start a return in two ways:

• Via your customer account: Log in and go to your order history, then select the item(s) you wish to return. The system will show you the estimated refund amount based on our return rules.

• By contacting us: Email us at [Insert Your Support Email] with your order number and the reason for your return. We will guide you through the process.

5. Return Shipping Costs

Return shipping costs are handled as follows:

• [Choose one option:]

  • Free returns: We will provide you with a prepaid return shipping label.

  • Flat rate fee: A flat fee of [Insert Amount] will be deducted from your refund to cover return shipping.

  • Customer pays: You are responsible for arranging and paying for return shipping. We recommend using a tracked service, as we cannot be responsible for lost return parcels.

6. Restocking Fee

If applicable, a restocking fee of [Insert Percentage]% may be deducted from your refund. This fee will be clearly shown when you request a return.

7. Refunds – Process and Timing

Once we receive and inspect your returned item, we will email you to confirm approval or rejection.

If approved:

• The refund will be issued to your original payment method (credit card, PayPal, etc.).

• Please allow [Insert number, e.g., 5‑10] business days for the refund to appear in your account, depending on your bank or payment provider.

• Original shipping charges are non‑refundable unless the return is due to our error (e.g., wrong or defective item sent).

Important: Return fees (shipping and restocking) are not automatically deducted from refunds. We will manually deduct them when we process your refund.

If you do not receive your refund within a reasonable time, please contact us at [Insert Your Support Email].

8. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.
If you need an exchange, email us at [Insert Your Support Email] with your order number and a photo showing the issue. Once confirmed, we will send a replacement at no extra cost.

9. Cancellations

You may cancel your order within [Insert number, e.g., 2] hours of placing it for a full refund. Once the order has been processed or shipped, cancellations are no longer possible, and you will need to follow our standard return process.

10. EU Right of Withdrawal (for customers in the European Economic Area)

If you are a consumer located in the European Economic Area (EEA), you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by email at [Insert Your Support Email] before the 14‑day period expires.
We will reimburse you for the full purchase price (excluding any return shipping costs you choose for a premium delivery method) within 14 days of receiving your withdrawal notice.

11. Contact Us

If you have any questions about this policy or your refund status, please contact us:

• Email: [Insert Your Support Email]

• Phone: [Insert Your Phone Number]

• Business Address: [Insert Your Full Store Address] – this must be included for returns and legal compliance